Australian Financial Complaints Authority (AFCA) and your AFSL
AFSL holders who are required to be a member of an external dispute resolution scheme are required to register with AFCA, a new external dispute resolution (EDR) scheme to deal with complaints from consumers in the financial system by 21 September 2018.
The Australian Financial Complaints Authority (AFCA) has been established to take over the administration of the various dispute resolution schemes currently operating, including FOS.
AFCA will be ready to start handling complaints from 1 November 2018.
For more details please look HERE